Receive
A message arrives on WhatsApp, or inside your own application, on a number the business already owns.
07.2Capability — Agentic assistants
Answering is the easy half.
Most assistants retrieve. They explain the problem accurately and then leave the customer exactly where they started, waiting for somebody with a keyboard. Ours hold tools into the systems the business already runs on, so the request is carried out inside the conversation — the address changed, the return opened, the slot booked, the refund issued — and the customer is told what was done and given the reference for it.
What it looks like
It does the thing, then says so
Assistant+966 5• ••• ••14Idle6 tools connected
14:29
Ordersonline
مساء الخير، وين وصل طلبي ٤٤١٩؟
14:21
مساء النور. طلبك ٤٤١٩ طلع من المستودع اليوم ومتوقّع يوصلك بكرة قبل ٦ العصر.
14:23
غيّر العنوان
14:25
أبشر. اكتب لي العنوان الجديد وأنا أعدّله على الطلب.
14:27
حي الياسمين، الرياض — شارع أنس بن مالك
14:29
عدّلته. الطلب بيوصل حي الياسمين بكرة قبل ٦ العصر، والمندوب انبلّغ.
Order4419 — address updated
DeliveryTomorrow, before 18:00
ReferenceCHG-4419-02
14:21
Press Try now to drive it yourself
غيّر العنوانأبغى أرجّعهتفاصيل الشحنة
While it works
Each value appears at the moment the system resolves it
- Identity
- Matched to a customer record
- Intent
- change_delivery_address
- 0.96
- Action taken
- update_address
- Written back
- Order 4419 updated, carrier notified
- Tools it holds
- read_order · read_addresses · check_coverage · update_address · issue_return · book_slot · refund
Audit trail
Every call it makes, in the order it made them
- 14:21check_coverage
الحي داخل نطاق التوصيل
- 14:23update_address
العنوان انكتب على الطلب ٤٤١٩
Carried out
By the assistant
Systems written to
Order and carrier
Escalated to a person
Not needed
A simulated thread, drawn in code in this palette and played once. Press Try now and drive it with the same quick replies a customer would tap; each branch ends in the request carried out. It is not a skin of anybody's app — what is on trial here is the behaviour, and no customer record is real.
How it runs
Six steps, and the last four are work
Identify
The sender is matched to a customer record before anything about that record is said back.
Read
The live record is fetched at the moment of asking — never a nightly copy of it.
Decide
What was actually asked, and which of its tools that request needs.
Act
It calls them: checks eligibility, updates the record, opens the return, books the slot, issues the refund.
Confirm
The customer is told what was done and given the reference, in the same thread, with the whole call logged.
What you get
An assistant with hands, and a record of what it did
AssistantConfigured to your intents, your records and your business rules
ToolsThe actions it may take, defined against your own systems
GuardrailsWhat it may write, and the value above which it asks you first
ContentAnswers your team edits, live on the next message
DashboardVolume, completion rate, actions taken, and every tool call logged
DocumentationTechnical and administrator, handed over with training
What it connects to
Read, and written back
Systems of recordOrders, accounts, appointments and balances — read and updated
FulfilmentCarriers, schedules and delivery slots
PaymentsRefunds and payment links, back inside the thread
CRMSo an action lands against the right customer
IdentityThe directory that says who is on the other end
AuditEvery tool call recorded — what was asked, what changed, and when
Custom, not configured
Your rules, its hands.
What the assistant may do on its own is your decision and nobody else’s: what it can read, what it can write, and the value above which it stops and asks you first. We write those limits down in the first week and build exactly to them, which is what keeps the whole thing to the shortest path and the lowest cost that still stands up.
A message the business starts outside the 24-hour service window needs an approved template. We design around that limit rather than pretending it is not there.
Next
Tell us what your team does by hand.
The changes, the returns, the rebookings, the refunds — the ones somebody keys in a hundred times a week. Those are the ones worth giving to an assistant that can actually make them.