Answer
Calls are answered at any hour, with no queue and no menu tree — to an availability target set in the service level.
07.1Capability — AI voice agents
Answered in the caller’s own Arabic.
A voice agent is judged on the moment it does not understand. We build these around one line, one vocabulary and one set of records — the Arabic your callers actually use, the questions your team answers twenty times a day, and the system your answers already live in.
What it looks like
What the system holds while it talks
Call ended+966 5• ••• ••28CompleteArabic — Najdi, configured00:47
- Caller
السلام عليكم، أبغى أعرف وش صار على الموافقة حق الأشعة
- Agent
وعليكم السلام. أقدر أساعدك — ممكن رقم الهوية أو الإقامة؟
- Caller
واحد صفر تسعة ثمانية…
spoken digits, grouped as the caller paused
- Agent
طلبك للأشعة المقطعية معتمد من أمس، والمستشفى مبلَّغ. تحب أعطيك رقم المرجع؟
- Agent
composing an answer
Press Try now to drive it yourself
وش صار على الموافقة؟ليش رفضوا الطلب؟أبغى أغيّر موعدي
While it listens
Each value appears at the moment the system resolves it
- Intent
- preauthorization_status
- 0.94
- Source
- Preauthorization record, knowledge base
- Sentiment
- Neutral
- Handover
- Not required
- Tools it holds
- read_preauth · read_decision · read_booking · rebook_slot · open_reconsideration · send_reference
Outcome
Resolved in call
Turns to answer
Four
Delegate
Not involved
A simulated call, drawn in code in this palette and played once. Press Try now and be the caller: every branch ends in the agent having done something to a record. Client systems stay behind their signature, so nothing here is a capture of a live account and no caller record is real.
How it runs
Six steps, and the last one is doing it
Hear
Saudi and Levantine speech, English terms inside Arabic sentences, and identifiers spoken the way people group them.
Identify
The caller is matched against your records and eligibility confirmed before anything is read back.
Locate
The record is found from a reference, a date, or whatever the caller can actually remember.
Explain
Status, decision and reason in plain language, drawn from content your team has approved.
Act
It books the slot, sends the reference, or updates the record inside the call — and stops at whatever limit you set on it.
What you get
Handed over, not hosted for you
Configured modelArabic and English, with dialect and voice chosen at deployment
Knowledge baseYour content, edited by your team, live on the next call
Admin portalIntents, rules, thresholds and voices, changed without a release
DashboardVolume, completion rate, actions taken and latency
TranscriptsEvery call recorded, searchable, and summarised
DocumentationTechnical and administrator, handed over with training
What it connects to
Into what you already run
Contact centreThe queue and the agent desktop you already run
Systems of recordThe database that actually holds the answer
Knowledge baseApproved content, updated without retraining
MessagingFollow-up on the channel the caller already uses
IdentityThe directory that says who is calling
SchedulingAvailability, held and confirmed inside the call
Custom, not configured
Yours, not a template.
Every one of these is built around one business. We take your line, your vocabulary and your records, and build only what those need — which is what holds it to the shortest path and the lowest cost that still stands up. The boundary drawn in the first week is the whole reason: scope is a fence with a gate, and nothing gets built twice.
If you would rather take it as a product with a published price than as a build, that exists as well.
Next
Tell us what your line sounds like.
Send us the questions your team answers twenty times a day and the system your answers live in, and we will scope a build against them.