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The call flow of a voice agent MEDI built for a vehicle inspection company: greeting, collecting the car's details, finding the price, and handing over to an employee

AI voice agents

Your inbound calls answered at any hour, in Gulf or Levantine Arabic or English, with the task done inside the call.

The agent answers your line, understands the caller in their own dialect, and replies from a knowledge base your team controls. It finds the caller’s record and completes the request inside the call: the slot booked, the status explained, the record updated. You set the limits on what it may do on its own.

What you get

  • A voice agent for your line, with dialect and voice chosen at setup
  • A knowledge base your team edits, live on the next call
  • Connections to your bookings, records and messaging
  • Every call transcribed and summarised, with a dashboard of what was done
  • Documentation and training for your team

Voice agent

Call ended · 00:41

+966 5• ••• ••28

Gulf Arabic, detected

  1. Caller

    السلام عليكم، عندي موعد بكرة الساعة عشرة الصبح وأبغى أغيّره

    I have an appointment tomorrow at ten and I want to change it.

  2. Agent

    وعليكم السلام. لقيت موعدك بكرة الساعة ١٠ الصبح. عندي الخميس ٤ العصر أو السبت ١١ الصبح، أيّهم يناسبك؟

    I found your appointment, tomorrow at 10. I have Thursday at 4 or Saturday at 11. Which suits you?

  3. Caller

    الخميس أحسن

    Thursday is better.

  4. Agent

    تمّ. نقلت موعدك إلى الخميس الساعة ٤ العصر، وأرسلت لك رسالة فيها التأكيد.

    Done. Your appointment is now Thursday at 4, and a confirmation is on its way by text.

Try it. Take the caller’s part:

What the agent did

Language
Gulf Arabic
Caller record
Matched by calling number
find_caller
Intent
Move an appointment
Action taken
Moved to Thursday, 16:00
reschedule_booking
Confirmation
Text message sent
send_sms

Call summary

Caller moved tomorrow’s 10:00 appointment to Thursday at 16:00. Confirmation sent by text. No staff needed.

A simulated call. The conversation is an invented example and no caller record is real.

Who it is for

Businesses whose phones carry bookings, status questions and service requests, and who want every call answered in the caller’s own Arabic.

Tell us what you want to build.

One email is enough to start. We reply within two working days with a clear read on scope and timing.